Real-time AI insights for superior customer service
Cresta is a leading AI-driven customer service platform headquartered in Sunnyvale, CA, that empowers sales and service agents to enhance their performance. With $276 million raised in Series C funding, Cresta's innovative technology analyzes top-performing employees and provides personalized guidan...
Cresta offers competitive equity options, generous PTO, and a remote work policy. Employees benefit from a world-class mentorship program and regular ...
Cresta's culture emphasizes a data-driven approach to customer service, leveraging AI to optimize performance. The company values mentorship and colla...
Cresta • San Francisco, CA/ New York
Cresta is seeking a Senior Director of Sales Development to build and lead their SDR organization. You'll focus on pipeline generation strategy and operational excellence while collaborating with Sales, Marketing, and RevOps. This role requires strong leadership and strategic skills.
You have a proven track record of building and leading successful sales development teams — your experience spans over 5 years in sales or business development, where you've consistently driven pipeline growth and operational excellence. You understand the nuances of both inbound and outbound sales strategies and have a knack for developing high-impact teams that excel in performance. Your leadership style fosters collaboration and empowerment, enabling team members to thrive in their roles. You are data-driven and have a strong understanding of sales metrics, allowing you to make informed decisions that enhance team productivity and effectiveness.
Experience in AI or technology-driven environments is a plus, as is familiarity with the contact center industry. You have a network of contacts in the sales development community and are well-versed in the latest trends and best practices. Your ability to mentor and develop future leaders within the organization is a key strength, and you are passionate about creating a culture of continuous improvement and learning.
As the Senior Director of Sales Development at Cresta, you will be responsible for building and evolving the SDR organization to support rapid growth. You will own the pipeline generation strategy, ensuring that both inbound and outbound motions are optimized for success. Collaborating closely with Sales, Marketing, and RevOps, you will develop and implement processes that drive efficiency and effectiveness across the SDR function. Your role will involve setting clear goals and performance metrics for the team, as well as providing ongoing coaching and support to ensure that team members meet and exceed their targets.
You will also play a critical role in shaping the overall sales strategy, leveraging insights from data and market trends to inform decision-making. Your leadership will be instrumental in fostering a high-performance culture within the SDR team, where innovation and collaboration are encouraged. You will work closely with other departments to align sales development efforts with broader company objectives, ensuring that the SDR team is positioned as a key driver of growth.
At Cresta, you will join a mission-driven company that is revolutionizing the contact center industry through AI. We offer a competitive salary and benefits package, along with opportunities for professional growth and development. You will work alongside a talented team of AI and ML experts, go-to-market leaders, and top-tier investors, all dedicated to making a significant impact in the workforce. Our culture emphasizes collaboration, innovation, and a commitment to excellence, making it an exciting place to advance your career.
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