Senior Operations Manager with French

Who you are

You have significant experience in operations management, ideally with a focus on driving scalable processes that enhance member experiences. Your analytical skills allow you to dissect performance data, uncover root causes, and translate insights into actionable strategies. You are fluent in French, enabling you to communicate effectively with diverse teams and stakeholders. You thrive in cross-functional environments, leading projects that require collaboration across various business units. Your strategic mindset helps you partner with senior leadership to turn vision into operational reality, ensuring that day-to-day operations align with broader company goals. You are adept at managing escalations and navigating complex challenges, always with a focus on delivering exceptional service to members.

Desirable

Experience in the fintech or banking sector would be a plus, as would familiarity with data-driven decision-making processes. A background in project management methodologies can enhance your ability to lead cross-functional initiatives effectively.

What you'll do

In this role, you will be responsible for designing and evolving processes that are not only member-centric but also scalable to support Tide's growth. You will analyze performance metrics to identify areas for improvement and implement changes that enhance operational efficiency. Leading cross-functional projects, you will ensure that all teams are aligned and executing effectively towards common goals. You will partner closely with the Lead Operations Manager on strategic planning, helping to translate high-level visions into actionable operational plans. Managing day-to-day escalations will be a key part of your role, requiring you to navigate challenges and provide solutions that maintain service quality. Your leadership will be crucial in fostering a culture of continuous improvement within the operations team.

What we offer

At Tide, we are committed to transforming the small business banking market, and as a Senior Operations Manager, you will play a vital role in this mission. You will join a diverse team of over 2500 Tideans globally, working in an environment that champions innovation and inclusivity. We offer competitive compensation and opportunities for professional growth, ensuring that you can develop your skills and advance your career within the company. Our commitment to using advanced technology means you will be at the forefront of operational excellence, helping SMEs save time and money through our comprehensive banking solutions.