Program Manager – Renewals & Customer Success

Who you are

You are an accomplished Program Manager with in-depth knowledge and hands-on experience in Program Management, particularly in the areas of Renewals Sales and Customer Success programs. You excel in driving end-to-end programs that involve cross-functional stakeholder collaboration and are proficient in data-driven decision-making. Your proven experience managing comprehensive projects and programs positions you as a key player in enhancing customer experience and business impact.

You have a strong background in program management, having led initiatives aimed at increasing renewal rates and improving customer retention. Your ability to develop, champion, and implement programs that strengthen the overall post-sales customer lifecycle is a testament to your strategic oversight and tactical execution skills. You continuously identify opportunities for process improvements and operational efficiencies, ensuring that your programs deliver measurable results.

Your collaborative nature allows you to work closely with various teams, including Renewals, Sales, Customer Success, Product Management, Marketing, and Operations. You are adept at generating clear goals, key performance indicators (KPIs), and success measures that demonstrate the impact of your assigned programs on both the business and customer experience.

Desirable

While not required, experience in sales enablement and renewals optimization will set you apart. Familiarity with customer success metrics and strategies will enhance your ability to drive impactful programs.

What you'll do

In this role, you will lead and manage comprehensive programs related to renewals sales enablement and customer success. You will develop and implement strategies aimed at increasing renewal rates and improving customer retention. Your responsibilities will include generating clear goals and KPIs that demonstrate the business impact of your programs. You will continuously identify opportunities for process improvements and strategic innovation in sales and customer success areas.

You will collaborate with cross-functional teams to ensure cohesive planning and execution of strategies. Your ability to manage end-to-end projects will be crucial in driving customer retention and enhancing the overall customer experience. You will be responsible for reporting on program performance and making data-driven decisions to optimize outcomes.

What we offer

Rubrik offers a dynamic work environment where you can make a significant impact on customer success and business growth. You will have the opportunity to work with talented professionals across various departments, fostering a culture of collaboration and innovation. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.

Join us in our mission to transform the way businesses manage their data and ensure customer success. We look forward to welcoming you to our team.