Tax solutions for the digital asset revolution
TaxBit, headquartered in Draper, UT, is a leading provider of tax and accounting solutions for digital assets, serving over 5 million users. Founded in 2018, the company achieved unicorn status in 2021 and has raised $251.4 million in funding, positioning itself as a key player in the fintech and cr...
TaxBit offers robust health, dental, and vision benefits with certain plans covering 100% of premiums, a modern 401(k) plan with crypto access, unlimi...
TaxBit fosters a culture of collaboration and innovation, working closely with regulatory agencies and major partners like Deloitte to navigate the ev...
TaxBit • New York, New York
TaxBit is seeking a Head of Customer Success to manage and grow teams serving enterprise customers in the Regulation Technology industry. You'll focus on customer retention, satisfaction, and overall relationship health. This role requires strong leadership and collaboration skills.
You have a proven track record in customer success leadership, ideally with experience in the SaaS or Regulation Technology sectors. You understand the importance of customer retention and satisfaction, and you have a strategic mindset to drive key customer outcomes. Your leadership style is collaborative, and you excel at building strong relationships with both your teams and customers. You are data-driven and can analyze customer feedback to identify areas for improvement and expansion. You are passionate about educating customers on best practices and ensuring they realize the full value of the services provided. You thrive in a fast-paced environment and are comfortable navigating complex regulatory landscapes.
Experience in the digital assets or cryptocurrency space would be a significant advantage. Familiarity with compliance challenges and the ability to communicate effectively with technical and non-technical stakeholders will set you apart. You are also adept at using customer success tools and platforms to track performance metrics and customer engagement.
As the Head of Customer Success at TaxBit, you will lead and manage the teams responsible for post-sales customer engagement. You will be accountable for key metrics such as customer retention, satisfaction, and revenue growth. Your role will involve collaborating with internal stakeholders, including subject matter experts and sales teams, to ensure a seamless customer experience. You will support your teams in implementing solutions, providing ongoing support, and identifying new use cases for expansion. You will also serve as an executive champion for your teams, advocating for their needs and the needs of your customers. Your leadership will be crucial in fostering a culture of excellence and continuous improvement within the customer success function.
At TaxBit, you will be part of a dynamic and innovative team that is shaping the future of digital asset compliance. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will work in a collaborative environment where your contributions will have a direct impact on the success of our customers and the company as a whole. Join us in our mission to enable widespread compliant adoption of digital assets for the global economy.
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