Experience Management Scientist - CX Center of Excellence

Who you are

You have a strong background in customer experience management and are passionate about understanding customer needs and perceptions. You excel at bridging the gap between insights and actionable business strategies, ensuring that customer feedback is effectively integrated into organizational processes. You thrive in collaborative environments and are dedicated to delivering exceptional experiences for customers. You possess excellent communication skills, enabling you to work effectively across various teams and departments. You are comfortable with strategic risk-taking and enjoy solving complex problems in innovative ways. You have a track record of designing and implementing programs that enhance customer journeys and drive business success.

What you'll do

In this role, you will serve as a critical catalyst for delivering on the CX vision and strategy at Qualtrics. You will work closely with various teams to ensure that customer insights are effectively translated into business actions. Your responsibilities will include designing forward-thinking journey-centric programs that align with business needs and contribute to the overall maturity of the customer experience initiatives. You will collaborate with cross-functional teams to analyze customer feedback and develop strategies that enhance customer satisfaction and loyalty. You will also be involved in monitoring the effectiveness of implemented programs and making necessary adjustments based on data-driven insights. Your role will require you to stay updated on industry trends and best practices in customer experience management to ensure that Qualtrics remains a leader in the field.

What we offer

At Qualtrics, you will be part of a dynamic team that values innovation and collaboration. We offer a supportive work environment where you can grow your skills and advance your career. You will have access to various resources and tools to help you succeed in your role. We believe in empowering our employees to take strategic risks and contribute to meaningful projects that impact our customers positively. Join us in our mission to bring humanity, connection, and empathy back to business.