The CRM platform for growth-focused B2C brands
Klaviyo, headquartered in Boston, MA, is a leading CRM platform specifically designed for B2C brands. With over 100,000 customers, including notable names like Uncommon Goods and Chubbies, Klaviyo integrates marketing automation, analytics, and customer service into a single solution. The company ha...
Klaviyo offers a comprehensive benefits package including private medical insurance, an employee stock purchase plan, company equity, generous parenta...
Klaviyo fosters a data-driven culture that emphasizes the integration of analytics and messaging to empower eCommerce brands. The company values innov...
Klaviyo • San Francisco, CA
Klaviyo is hiring a Principal Customer Experience Program Manager to lead cross-functional initiatives that enhance customer learning and success. You'll drive key customer enablement initiatives and collaborate with various teams to improve customer satisfaction. This role requires strong program leadership and execution skills.
You have extensive experience in program management, ideally with a focus on customer experience and enablement. You understand the importance of creating digital-first and self-serve experiences that empower customers to succeed. Your background includes leading cross-functional teams and initiatives that drive customer adoption and satisfaction. You are a strategic thinker who can translate vision into actionable programs and measure their success effectively. You thrive in collaborative environments and can work seamlessly with teams across Customer Success, Product, Marketing, and Engineering. You are passionate about improving customer experiences and have a track record of executing successful programs that enhance customer engagement.
In this role, you will lead the planning and delivery of customer experience programs that focus on digital-first and self-serve initiatives. You will independently drive key customer enablement projects, such as evolving the Power Up experience and enhancing the Klaviyo Community as a customer success channel. Your responsibilities will include designing and implementing frameworks for customer education and feature launches to increase resource adoption and retention. You will collaborate with various teams to ensure that the programs you develop align with customer needs and business objectives. You will also be responsible for measuring the impact of these initiatives and continuously improving them based on customer feedback and performance metrics.
Klaviyo offers a supportive and inclusive work environment where diverse backgrounds and perspectives are valued. You will have the opportunity to work with a talented team dedicated to empowering creators and enhancing customer experiences. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in shaping the future of customer experience at Klaviyo.
Apply now or save it for later. Get alerts for similar jobs at Klaviyo.
