Empowering extraordinary customer experiences through cloud solutions
Five9 is a leading provider of cloud contact center solutions, headquartered in San Ramon, California. With over 2,000 customers, including major brands like Zappos and ADT, Five9 offers a comprehensive CCaaS platform that integrates AI-driven analytics to enhance customer interactions. The company ...
Five9 offers competitive salaries, stock options, generous PTO policies, and a flexible remote work policy to support work-life balance. Employees als...
Five9 fosters a culture focused on innovation and customer success, encouraging employees to leverage data and insights to drive impactful solutions. ...
Five9 • United States (Remote)
Five9 is seeking a Lead Customer Success Manager to oversee a team of Platform Engineers and ensure successful customer implementations. This role requires strong management skills and a focus on team development.
You have a proven track record in managing technical teams, ideally with experience in customer success or professional services. Your leadership style emphasizes empowerment and continuous development, allowing your team to thrive in their roles. You understand the importance of customer experience and are committed to delivering high-quality service. You are adaptable and can navigate the complexities of technical oversight while maintaining a focus on team dynamics and morale. You value diversity and inclusivity, fostering an environment where all team members can contribute their unique perspectives.
Experience in cloud contact center software or similar technology is a plus. Familiarity with project management tools and methodologies will help you excel in this role. A background in technical training or development can enhance your ability to lead and mentor your team effectively.
In this role, you will lead a team of Platform Engineers, focusing on their skills development and ensuring they have the resources needed to succeed. You will manage day-to-day operations, including project oversight and performance reviews, to meet quarterly and annual revenue targets. Your responsibilities will include attending delivery-centric calls, addressing project escalations, and conducting timesheet reviews to ensure project health. You will also work closely with peers in Professional Services to align on delivery strategies and improve overall service quality. Your expertise in Five9 products and partner integrations will be crucial in articulating the value of our services to customers.
Five9 offers a collaborative and inclusive work environment where you can grow your career while making a significant impact on customer success. We provide opportunities for professional development and encourage you to bring your authentic self to work. Our commitment to diversity means that you will be part of a team that values different backgrounds and perspectives. We believe in celebrating our successes together and fostering a culture of innovation and growth. Join us in transforming customer experiences through cloud technology.
Apply now or save it for later. Get alerts for similar jobs at Five9.
