Software Engineer, Community Support Engineering(AI Products)

Who you are

You are a skilled software engineer with a strong desire to make a difference through your work. You thrive in collaborative environments and are eager to contribute to building solutions that improve user experiences. Your technical expertise and unique skill set will help you tackle the challenges faced by Airbnb's Community Support team. You are fluent in both Mandarin and English, which is essential for this role based in China. You understand the importance of community support in enhancing Airbnb's core business and are motivated to create impactful technology solutions.

What you'll do

As a Software Engineer in the Community Support Products team, you will work alongside a talented group of engineers to develop and implement solutions that enhance the customer and agent experience. You will be responsible for building flexible and efficient systems that can scale with the needs of the business. Your contributions will directly impact the technology and architecture that power Community Support at Airbnb. You will collaborate with cross-functional teams to ensure that the solutions you develop meet the needs of guests, hosts, and support agents. Your role will involve problem-solving and innovation as you work to improve the overall user experience for Airbnb's community.

What we offer

Airbnb is committed to fostering an inclusive and diverse workplace. You will have the opportunity to work in a dynamic environment where your ideas and contributions are valued. The company encourages applications from individuals with diverse backgrounds and experiences. You will be part of a team that is dedicated to creating world-class technology solutions that empower users and enhance their experiences with Airbnb. This role offers the chance to make a lasting impact on the Community Support user experience, contributing to the company's mission of connecting people and communities around the world.