Customer Success Engineering Manager

Who you are

You have a proven track record in customer success management, ideally with experience in engineering or technical roles. Your leadership style fosters a high-performing team environment where collaboration and communication are key. You understand the importance of customer outcomes and are skilled at leveraging insights to drive value realization and retention. You are adept at capacity planning and operational excellence, ensuring that your team meets and exceeds customer expectations. You thrive in a fast-paced environment and are comfortable navigating complex digital landscapes, particularly in the context of digital transformation. You are passionate about enabling others and have a strong focus on solution advising excellence, anticipating risks, and reducing escalations.

Desirable

Experience in a SaaS environment or with digital adoption platforms is a plus. Familiarity with SAP solutions or similar enterprise software can enhance your effectiveness in this role. You are a strategic thinker who can blend technical knowledge with customer success strategies, ensuring that your team delivers exceptional service and support.

What you'll do

As the Customer Success Engineering Manager at WalkMe, you will lead a team of customer success engineers, overseeing delivery execution and ensuring that customer outcomes are prioritized. You will set the bar for solution advising excellence, evolving a proactive methodology that anticipates customer needs and drives adoption of WalkMe's digital adoption platform. Your role will involve capacity planning and operational oversight, ensuring that your team is equipped to handle enterprise accounts effectively. You will collaborate closely with cross-functional teams to enhance user experience and productivity, leveraging insights to inform your strategies. You will also be responsible for mentoring and developing your team, fostering a culture of continuous improvement and high performance. Your leadership will be crucial in driving strategic impact across accounts, ensuring that customers realize the full value of their investment in WalkMe's solutions.

What we offer

At WalkMe, you will be part of a dynamic team that is revolutionizing the digital transformation journey for businesses. We offer a collaborative work environment where your contributions will directly impact customer success and satisfaction. You will have opportunities for professional growth and development, with access to resources that support your career advancement. Our culture emphasizes innovation and excellence, and we encourage you to apply even if your experience doesn't match every requirement. Join us in shaping the future of digital adoption and making a meaningful difference for our customers.