Connecting food lovers with local restaurants
DoorDash is a leading local food delivery platform headquartered in San Francisco, CA, connecting food lovers with over 450,000 restaurants across the U.S. and Canada. Since its IPO in 2020, which was one of the largest of the year, DoorDash has raised $2.5 billion in funding and now employs over 1,...
DoorDash offers unlimited paid time off, flexible work-from-home opportunities, comprehensive health insurance, a work-from-home stipend, and company ...
DoorDash fosters a competitive culture focused on innovation and transparency, particularly in its fee structures for restaurants. The company emphasi...
DoorDash USA • Sunnyvale, CA; San Francisco, CA
DoorDash is seeking an Engineering Manager for their Support Platform team to lead the development of scalable customer support systems. You'll work with technologies like Java and AWS while collaborating with cross-functional teams. This role requires strong leadership and technical skills.
You have a proven track record of leading engineering teams, ideally with 5+ years of experience in software development and management. Your background includes a strong platform mindset, enabling you to build and scale systems that enhance customer satisfaction. You are a technologist and systems thinker, capable of connecting technology with business opportunities to drive innovation.
Your expertise in Java and familiarity with machine learning concepts will help you guide your team in developing cutting-edge solutions. You understand the importance of collaboration and have experience working closely with product managers, machine learning engineers, and operations teams to define and execute strategic roadmaps.
You thrive in environments where you can mentor and grow your team, fostering a culture of excellence and continuous improvement. You are excited about the opportunity to lead a talented group of engineers focused on delivering exceptional customer support experiences.
Experience with AWS and other cloud platforms is a plus, as is familiarity with AI-powered systems. You are comfortable navigating complex technical challenges and have a passion for building scalable solutions that meet the needs of diverse customer segments.
As the Engineering Manager for the Support Platform team, you will lead a group of engineers dedicated to creating and scaling the product platform that supports DoorDash's customer service operations. Your role will involve overseeing the development of systems that are not only reliable but also innovative, ensuring that they meet the evolving needs of consumers, Dashers, and merchants.
You will collaborate with product managers to define the strategic direction of the platform, balancing the need for scalable development with the implementation of cutting-edge features. Your leadership will be crucial in guiding your team through the complexities of building an AI-powered support system that enhances customer interactions.
In this role, you will also be responsible for fostering a collaborative environment where engineers feel empowered to share ideas and take ownership of their work. You will conduct regular one-on-ones to support your team's professional growth and ensure that they have the resources they need to succeed.
At DoorDash, we believe in the power of technology to transform customer experiences. You will have the opportunity to work on impactful projects that shape the future of customer support. We offer competitive compensation and benefits, along with a culture that values innovation and teamwork. Join us in our mission to deliver exceptional service and support to our customers across all markets and channels.
Apply now or save it for later. Get alerts for similar jobs at DoorDash USA.
