Enterprise Account Management

Who you are

You have a proven track record in account management, ideally with experience in enterprise-level relationships. Your exceptional communication skills allow you to build trust and influence stakeholders at all levels. You possess a consultative mindset, ensuring that customer needs are prioritized and addressed effectively. You are adept at managing the full customer lifecycle, from order through installation, and you thrive in collaborative environments where you coordinate with various internal teams. You hold yourself to the highest standards of professionalism and are committed to delivering a seamless experience for your clients.

Desirable

Experience in the payments or technology sector is a plus, as is familiarity with complex deployments and feature rollouts. You are comfortable analyzing reports and providing valuable insights to both customers and internal teams. Your leadership presence enables you to drive long-term growth with enterprise accounts, making you a key advisor to your clients.

What you'll do

As an Enterprise Account Manager at Shift4, you will serve as a central partner to our largest and most strategic accounts. You will build and maintain trusted relationships, acting as a key advisor to ensure that clients maximize the value of our solutions. You will manage the entire customer lifecycle, coordinating with internal and external teams to deliver a seamless experience. Your role will involve collaborating closely with Business Development, Product, and Product Development teams on complex deployments and new openings. You will be the primary point of escalation for support, billing, and service questions, ensuring that customer needs are met promptly and effectively. Additionally, you will provide valuable insights through regular reports and business reviews, helping to drive long-term growth and satisfaction among enterprise accounts.

What we offer

At Shift4, we are redefining commerce and simplifying complex payments ecosystems. You will be part of a dynamic team that powers billions of transactions annually for a diverse range of businesses. We offer a collaborative work environment where your contributions will have a direct impact on our clients' success. While specific benefits are not detailed in the job posting, we are committed to fostering a culture of growth and support for our employees, ensuring that you have the resources and opportunities to thrive in your role.