Empowering extraordinary customer experiences through cloud solutions
Five9 is a leading provider of cloud contact center solutions, headquartered in San Ramon, California. With over 2,000 customers, including major brands like Zappos and ADT, Five9 offers a comprehensive CCaaS platform that integrates AI-driven analytics to enhance customer interactions. The company ...
Five9 offers competitive salaries, stock options, generous PTO policies, and a flexible remote work policy to support work-life balance. Employees als...
Five9 fosters a culture focused on innovation and customer success, encouraging employees to leverage data and insights to drive impactful solutions. ...
Five9 • India (Remote)
Five9 is seeking a Senior Software Engineer to design, develop, and maintain software solutions for their Core Applications team. This role emphasizes collaboration and innovation in enhancing customer experience through cloud contact center software.
You have a strong background in software engineering, with experience in designing and developing software solutions that enhance user experiences. You thrive in a collaborative environment and are committed to delivering high-quality applications that meet the needs of diverse users. You understand the importance of optimizing workflows and are passionate about creating intuitive interfaces for both agents and supervisors. You value diversity and inclusion, recognizing that a variety of perspectives leads to better solutions.
Experience with cloud-based applications and a solid understanding of contact center software will be advantageous. Familiarity with agile methodologies and a proactive approach to problem-solving will help you excel in this role.
As a Senior Software Engineer at Five9, you will be responsible for designing, developing, and maintaining software solutions across the Core Applications software suite. You will collaborate with cross-functional teams to optimize user experiences and streamline workflows. Your role will involve working on various applications, including Agent Desktop Plus and Supervisor Plus, ensuring they meet the evolving needs of users. You will also contribute to the innovation of new features and enhancements, driving the mission of Five9 to deliver exceptional customer experiences.
You will participate in code reviews, provide mentorship to junior engineers, and help establish best practices within the team. Your contributions will directly impact the efficiency and effectiveness of the applications used by agents and supervisors, ultimately enhancing customer satisfaction. You will be part of a culture that values teamwork and encourages you to bring your authentic self to work.
Five9 offers a supportive and inclusive work environment where you can thrive and grow. You will have the opportunity to work on innovative projects that shape the future of customer experience. The company values diversity and fosters a culture of collaboration, ensuring that all employees feel empowered to contribute their ideas and perspectives. You will be part of a team that is dedicated to excellence and committed to delivering high-quality solutions that make a difference in the lives of users worldwide.
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