The growth marketing platform for engaging customers
Iterable is a leading growth marketing platform headquartered in the Financial District of San Francisco, CA. With over 800 customers including DoorDash, Fender, and Calm, Iterable focuses on optimizing cross-channel campaigns to enhance user engagement. The company has raised $342.2 million in fund...
Iterable offers a comprehensive benefits package including paid parental leave, flexible PTO, a monthly employee wellness allowance, and a daily lunch...
Iterable fosters a culture centered on innovation and adaptability, focusing on leveraging AI to enhance marketing strategies. The company encourages ...
Iterable • Atlanta, Georgia; Austin, Texas; Boston, Massachusetts; Chicago, Illinois; Denver, Colorado; REMOTE - US
Iterable is seeking a Technical Support Engineer to provide exceptional customer support for their AI-powered customer engagement platform. You'll work closely with clients to resolve technical issues and ensure a seamless user experience. This role requires strong problem-solving skills and a customer-focused mindset.
You have a strong background in technical support, ideally with experience in customer engagement platforms. You possess excellent problem-solving skills and a passion for helping customers succeed. Your communication skills are top-notch, allowing you to convey technical information clearly and effectively. You thrive in collaborative environments and enjoy working with cross-functional teams to resolve issues. You are adaptable and can handle multiple tasks while maintaining a focus on customer satisfaction. You understand the importance of enterprise-grade security and compliance in customer interactions and are committed to upholding these standards.
As a Technical Support Engineer at Iterable, you will be the first point of contact for customers experiencing technical issues with our platform. You will troubleshoot and resolve customer inquiries, ensuring a high level of satisfaction. You will collaborate with engineering and product teams to escalate and resolve complex issues, providing feedback to improve our platform. You will document solutions and create knowledge base articles to help customers find answers quickly. You will participate in training sessions to stay updated on product features and enhancements, ensuring you can provide the best support possible. You will also engage with customers to understand their needs and gather insights that can inform product development.
Iterable offers a dynamic work environment where innovation and collaboration are encouraged. You will have the opportunity to work with a diverse team of professionals who are passionate about customer engagement. We provide competitive compensation and benefits, including health insurance and a flexible work schedule. Our culture promotes growth and development, allowing you to expand your skills and advance your career. We value diversity and inclusion, welcoming candidates from all backgrounds to apply. Join us in shaping the future of customer engagement and making a meaningful impact in the industry.
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