Empowering IT professionals with powerful management tools
SolarWinds Inc. is a leading provider of IT management software, headquartered in Austin, Texas. The company offers a range of products including network performance monitoring, systems management, and IT security solutions, serving over 300,000 customers worldwide, including major organizations lik...
Employees enjoy competitive salaries, stock options, generous PTO policies, remote work flexibility, and comprehensive health benefits....
SolarWinds fosters a culture focused on customer success and product excellence, with a strong emphasis on engineering and innovation in IT management...
SolarWinds • Manila, Philippines
SolarWinds is seeking a Customer Operations Specialist to manage the Renewals Team and assist with customer inquiries. This role requires strong collaboration and problem-solving skills in a fast-paced environment.
You thrive in a collaborative environment where you can contribute to a team-oriented culture. You are empathetic and ready to tackle challenges head-on, ensuring that customer needs are met effectively. You understand the importance of accountability and are committed to delivering exceptional service. You possess strong communication skills that allow you to interact with various stakeholders, including customers and partners, to facilitate smooth operations. You are detail-oriented and can manage multiple tasks efficiently, ensuring that all renewal orders are processed accurately and timely. You believe in the mission of enriching lives through service and are eager to grow within a company that values its employees.
In this role, you will manage the Renewals Team, overseeing renewal sales and personal inboxes to ensure that customer inquiries are addressed promptly. You will identify customer issues and direct them to the appropriate departments, such as sales or support, to facilitate resolution. Understanding the SolarWinds Renewal value and process is crucial, as you will explain this to both customers and partners. You will work closely with external partners on renewals-related issues, overcoming customer challenges and objections to ensure successful renewal completions. Additionally, you will ensure that all orders received are correct and sent to the finance team for processing, resolving any issues related to renewal orders as they arise.
At SolarWinds, we offer a people-first culture that prioritizes the well-being of our employees. You will have the opportunity to build your career with an exceptional team that is dedicated to helping customers accelerate their business transformation. We encourage you to apply even if your experience doesn't match every requirement, as we value attitude, competency, and commitment above all. Join us and grow with a company that is committed to making a positive impact in the lives of its employees and customers.
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