The role involves program leadership for the Driver Experience (Project Salus) charter, driving strategic initiatives aimed at improving the well-being and engagement of Delivery Associates (DAs). Key responsibilities include:
Program Management: Lead end-to-end program tracking by partnering with project owners to monitor progress, offer operational support, and evaluate impact metrics, particularly in terms of lives improved through Salus initiatives.
Governance & Reporting: Establish and manage a structured governance mechanism including weekly reviews, monthly program updates, and quarterly business reviews (QBRs) with AMZL leadership.
Initiative Ownership: Own and drive DA-focused programs such as DA Recognition and DA Vehicle Leasing.
Data-Driven Planning: Prioritize and execute initiatives based on feedback from listening channels like Know Your Driver (KYD), Helpline, and Roundtables.
Impact Acceleration: Support teams in achieving lives-impacted targets through programs like Pratidhi, Earned Wage Access (EWA), Children’s Insurance, and Yojana Mela.
Additionally, the role includes execution of Project Ashray, involving cross-functional collaboration with CSR, Public Policy, Legal, Finance, and RME teams to deliver rest facility infrastructure for gig workers, along with measuring its long-term impact.
The position also contributes to other P8-level strategic projects from an EDSP (External Delivery Service Provider) standpoint
Key job responsibilities
Key Responsibilities:
Leading IN Driver Experience (Project Salus) charter from program standpoint which includes a) Working closely with project owners on progress of core deliverables, provide necessary support wherever required and measure impact of projects part of Salus in terms of lives impacted, b) Introduce governance mechanism which include weekly connect, monthly program update, and QBR with AMZL leadership, c) Own Salus initiatives on DA recognition and DA Vehicle leasing, d) Priorities and plan initiatives basis listening mechanisms such as KYD, Helpline and Roundtable, and e) Help teams drive lives impacted target from initiatives such as Pratidhi, EWA , Children Insurance, and Yojana Mela. Project Ashray execution which includes collaborating with multiple stakeholders including CSR, PP, Legal, Finance, RME, Finance, etc. to prepare an execution plan, launching resting facility for gig workers, and measure impact. Moreover, he/she will also be part of other P8 projects core team from EDSP standpoint
A day in the life
The role will require flexibility in working hours and occasional travel to support operational needs.
This is a high-impact role offering significant opportunity to shape Amazon's driver experience strategy and drive meaningful business results. The ideal candidate will combine strategic thinking with strong execution capabilities to drive continuous improvement in our seller pickup operations.
- * Bachelor's degree in Engineering, Business, or related field
- * 8+ years of experience in program management, operations, or related areas
- * 5+ years of experience leading complex, cross-functional projects
- * Strong track record of driving results through data-driven decision making
- * Excellent analytical and problem-solving skills- * MBA from top-tier institution
- * Experience in e-commerce, logistics, or supply chain management
- * Strong understanding of seller ecosystems and marketplace dynamics
- * Proven ability to influence without direct authority
- * Excellence in stakeholder management and executive communication
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