Customer Success Engineer

Who you are

You have a strong background in customer support or technical roles, ideally with experience in identity security or related fields. You possess excellent communication skills, enabling you to effectively convey technical information to both technical and non-technical stakeholders. Your problem-solving abilities allow you to address customer inquiries and challenges efficiently, ensuring a positive customer experience. You are comfortable working in a remote environment and can manage your time effectively to meet customer needs. You are a team player who collaborates well with Customer Success Managers and other departments to enhance customer satisfaction. You are passionate about technology and eager to learn about Delinea's products and services to provide the best support possible.

What you'll do

As a Customer Success Engineer at Delinea, you will serve as the technical backbone for Customer Success Managers, providing on-demand technical assistance to ensure customers are successfully utilizing the Identity Security Platform. You will work closely with customers to understand their needs and challenges, offering solutions and guidance to enhance their experience with our products. You will assist in onboarding new customers, ensuring they have a smooth transition and are set up for success. You will also collaborate with the engineering team to relay customer feedback and contribute to product improvements. Your role will involve troubleshooting technical issues and providing timely resolutions to maintain high customer satisfaction levels. You will participate in training sessions and workshops to stay updated on product features and enhancements, enabling you to provide informed support to customers. You will help create documentation and resources that empower customers to maximize their use of the platform.

What we offer

Delinea offers a collaborative and inclusive work environment where you can grow your skills and advance your career. We provide competitive compensation and benefits, including health insurance, retirement plans, and opportunities for professional development. You will be part of a passionate team dedicated to making the world a safer place through innovative identity security solutions. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.