Empowering brands with AI-driven customer interactions
Ada is a leading AI-powered customer experience solution headquartered in Toronto, ON, specializing in automated brand interactions. With over 2.6 billion automated interactions and partnerships with 320+ brands including Zoom, Facebook, and Square, Ada's no-code platform empowers companies to deliv...
Ada offers unlimited vacation, a generous stock option plan, and a wellness account. Employees enjoy comprehensive health benefits including dental, o...
Ada fosters a digital-first culture that prioritizes innovation in customer interactions. The company emphasizes the importance of AI and automation i...
Ada • Remote - Canada
Ada is hiring a Senior Software Engineer to enhance their AI customer service platform. You'll work on innovative solutions that improve customer experiences. This role requires significant experience in software engineering.
You have a strong background in software engineering, with a focus on building scalable solutions that enhance customer service experiences. Your experience includes working with AI technologies and understanding how to leverage them to improve service quality. You are driven by a desire to innovate and continuously improve, aligning with Ada's mission to set new standards in customer service. You thrive in collaborative environments, where you can share knowledge and learn from talented peers. You are eager to take ownership of your work and make a significant impact on the company's growth and success.
Experience with AI technologies and customer service platforms is a plus. Familiarity with agile methodologies and a passion for continuous learning will help you excel in this role.
As a Senior Software Engineer at Ada, you will be responsible for designing and implementing solutions that enhance the AI customer service platform. You will collaborate with cross-functional teams to identify customer needs and develop features that address those needs effectively. Your role will involve writing high-quality code, conducting code reviews, and ensuring the reliability and performance of the software. You will also participate in architectural discussions and contribute to the overall technical direction of the team. Your work will directly impact the customer experience, making it more personalized and efficient.
Ada provides a dynamic work environment where innovation is encouraged. You will have the opportunity to work with cutting-edge technologies and contribute to projects that have a meaningful impact on customer service. The company values personal growth and offers resources to help you develop your skills further. You will be part of a supportive team that celebrates achievements and fosters a culture of collaboration and continuous improvement. Ada also offers competitive compensation and benefits for full-time employees.
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