Manager, Engineering (Customer Experience)

Who you are

You have a proven track record of leading engineering teams and driving technology initiatives that enhance customer experience. With a strong background in software development, you understand the intricacies of building scalable systems and are passionate about leveraging technology to solve complex problems. You thrive in a collaborative environment, working closely with cross-functional teams to deliver high-quality products that meet customer needs. Your leadership style fosters growth and innovation, encouraging team members to develop their skills and contribute to the company's success.

You possess excellent communication skills, allowing you to articulate technical concepts to non-technical stakeholders effectively. You are data-driven, using metrics to inform decision-making and continuously improve processes. Your experience in the automotive or retail sectors is a plus, as you understand the unique challenges and opportunities in these industries. You are adaptable and open to new ideas, always seeking ways to enhance the customer journey through technology.

Desirable

Experience with AI technologies and customer support systems is highly desirable. Familiarity with e-commerce platforms and logistics management will give you an edge in this role. A background in project management methodologies will also be beneficial as you oversee multiple projects and ensure timely delivery.

What you'll do

As the Engineering Manager at Carvana, you will lead a team of engineers focused on enhancing the customer experience through innovative technology solutions. You will oversee the development of AI-driven customer support systems, ensuring they are efficient and user-friendly. Your role will involve collaborating with product managers and designers to create seamless e-commerce experiences for customers buying and selling cars.

You will be responsible for setting the technical direction for your team, guiding them in best practices for software development and system architecture. You will conduct regular one-on-ones with team members to support their professional growth and provide constructive feedback. Your leadership will be crucial in fostering a culture of innovation and accountability within the team.

In addition to managing your team, you will work closely with other departments to align engineering efforts with business goals. You will participate in strategic planning sessions, providing insights on technology trends and how they can be leveraged to improve customer experience. Your ability to translate technical concepts into business value will be key in driving initiatives forward.

What we offer

Carvana offers a dynamic work environment where you can make a significant impact on the customer experience. You will have the opportunity to work with cutting-edge technology and lead a talented team of engineers. We provide competitive compensation and benefits, including health insurance, retirement plans, and opportunities for professional development. Join us in our mission to revolutionize the automotive retail industry and create a seamless experience for our customers.