Lead Support Analyst- Release Manager

Who you are

You have significant experience in release management, ideally with a background in IT infrastructure and security management solutions. Your leadership skills are complemented by a strong understanding of enterprise applications such as Oracle ERP and Salesforce, enabling you to effectively coordinate release activities across teams. You thrive in a collaborative environment and are committed to driving sustained business success through efficient IT management. You understand the importance of communication and are adept at liaising with various stakeholders to ensure smooth release processes. Your proactive approach to problem-solving allows you to navigate challenges effectively, ensuring that releases are delivered on time and meet quality standards. You are passionate about technology and its role in transforming industries, and you are eager to contribute to a company that is at the forefront of innovation in IT solutions.

What you'll do

In this role, you will lead the release management team, overseeing the planning, coordination, and execution of software releases for Kaseya's enterprise business applications. You will work closely with cross-functional teams to ensure that all release activities are aligned with business objectives and that any potential risks are identified and mitigated. Your responsibilities will include developing and maintaining release schedules, facilitating release planning meetings, and ensuring that all stakeholders are informed of release timelines and expectations. You will also be responsible for implementing best practices in release management, continuously improving processes to enhance efficiency and effectiveness. Additionally, you will monitor the performance of released applications, gathering feedback to inform future releases and drive improvements. Your role will be pivotal in ensuring that Kaseya's solutions remain robust and reliable, ultimately contributing to the success of our customers.

What we offer

Kaseya provides a dynamic work environment where innovation is encouraged and supported. You will have the opportunity to work with cutting-edge technologies and be part of a team that is dedicated to making a significant impact in the IT management space. We offer competitive compensation and benefits, along with opportunities for professional growth and development. At Kaseya, we value our employees and strive to create a culture that fosters collaboration, creativity, and excellence. Join us and be part of a company that is changing lives through technology.