Transforming physical operations with IoT technology
Samsara is a leading IoT company headquartered in the Design District of San Francisco, CA, specializing in digitizing physical operations across various industries, including transportation, logistics, and construction. With over 1,000 employees and a successful $805 million IPO, Samsara has raised...
Samsara offers competitive salaries, equity options, generous PTO policies, remote work flexibility, and comprehensive health benefits, including pare...
Samsara fosters a culture focused on innovation and technology, aiming to transform underserved operational sectors with IoT and AI solutions. The com...
Samsara • Remote - US
Samsara is hiring a Customer Success Associate for the Public Sector to work closely with top customers and customize solutions for their needs. This role requires strong collaboration with various teams and offers a chance to impact the future of physical operations.
You are a motivated individual eager to support customers in the public sector by understanding their unique needs and helping them leverage Samsara's solutions effectively. You possess excellent communication skills and are comfortable working in a collaborative environment, engaging with various teams such as Sales, Support, and Product. You are adaptable and ready to learn about the intricacies of fleet management and IoT technology, ensuring that you can provide tailored advice to customers. You thrive in a fast-paced setting and are excited about the opportunity to contribute to a company that is transforming physical operations.
In this role, you will be the primary point of contact for our public sector customers, ensuring they receive the support they need to maximize the value of our products. You will work closely with the Implementation team to understand customer requirements and provide ongoing guidance as they integrate Samsara's solutions into their operations. You will collaborate with Sales to identify opportunities for upselling and cross-selling, helping to drive customer satisfaction and retention. Additionally, you will gather feedback from customers to inform product development and improvements, ensuring that our offerings meet their evolving needs. Your role will involve regular communication with customers to check in on their progress and address any challenges they may face.
At Samsara, we offer a dynamic work environment where you can grow your career while making a meaningful impact. You will have the opportunity to work with cutting-edge technology in the IoT space, contributing to solutions that enhance safety, efficiency, and sustainability. We provide a supportive culture that encourages collaboration and innovation, allowing you to develop your skills and advance your career. As a remote employee, you will enjoy the flexibility of working from anywhere in the United States while being part of a team that is dedicated to transforming the future of physical operations.
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