About Farfetch
The luxury fashion platform connecting creators and consumers
Key Highlights
- Headquartered in London with 1,001+ employees
- Over 1,400 luxury brands available on the platform
- Marketplace model serving customers in 190 countries
- $707.5 million raised in Series F funding
FARFETCH is a leading luxury fashion platform headquartered in London, connecting consumers with over 1,400 major brands in the luxury goods market. With a strong online presence reaching customers in 190 countries, FARFETCH has raised $707.5 million in funding across multiple rounds, positioning it...
🎁 Benefits
FARFETCH offers comprehensive benefits including medical, dental, and vision insurance with a flexible spending account, a 401K plan with company matc...
🌟 Culture
FARFETCH stands out in the luxury fashion industry by being an early mover in digital shopping for high-priced goods. The company embraces innovation ...
Customer Service Advisor (English Speaker) - Temporary Late Shift
Farfetch • PT Lisboa, Portugal
Overview
Farfetch is seeking a Customer Service Advisor to provide exceptional support to customers and partners. You'll be the face of the company, ensuring a unique shopping experience. This role is ideal for those who love engaging with customers and delivering high-quality service.
Job Description
Who you are
You are a customer-focused individual who thrives in a fast-paced environment. With a passion for luxury fashion, you understand the importance of providing exceptional service and exceeding customer expectations. You possess strong communication skills and are comfortable engaging with customers to help them discover amazing products. Your ability to work collaboratively with team members ensures a seamless customer experience. You are adaptable and can handle various customer inquiries with professionalism and efficiency. You are eager to learn and grow within the luxury fashion industry, embracing the opportunity to gain hands-on experience.
What you'll do
As a Customer Service Advisor at Farfetch, you will be the face and voice of our strategic partners, providing exceptional service to customers. You will assist customers with their inquiries, ensuring they have a memorable shopping experience. Your role will involve managing the entire order journey, from creating online content to ensuring secure payments and order fulfillment. You will work closely with the Customer Service Supervisor to improve customer satisfaction and streamline processes. Your focus will be on delivering high-quality support and maintaining strong relationships with our partners. You will also contribute to the continuous improvement of our customer service operations, identifying areas for enhancement and implementing solutions.
What we offer
Farfetch offers a vibrant and flexible working environment in Lisbon, where you can thrive as part of a dynamic team. You will have the opportunity to work with some of the world's best luxury brands and boutiques, gaining valuable insights into the fashion industry. We provide comprehensive training to ensure you are well-equipped to excel in your role. Additionally, you will be part of a culture that values collaboration, innovation, and customer-centricity. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering talent and providing growth opportunities.
Interested in this role?
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