Customer Service Representative (German)

Who you are

You are a detail-oriented individual with a strong customer-centric mindset, ready to serve as the frontline connection to our customers. Your fluency in German allows you to handle customer interactions effectively, ensuring their needs are met with professionalism and efficiency. You possess excellent communication skills, demonstrating attentive listening and the ability to assess customer needs through active questioning. You are passionate about delivering quality service and continuously enhancing your product knowledge and customer service skills through training and learning.

What you'll do

In this role, you will respond to customer inquiries and issues via voice and non-voice transactions, providing timely and accurate resolutions in line with company guidelines. You will maintain detailed records of customer interactions, ensuring that all actions taken and resolutions provided are accurately documented. Additionally, you will update and manage customer accounts and profiles to ensure that information is accurate and up-to-date, facilitating efficient service delivery. Your in-depth knowledge of company products, processes, and policies will enable you to provide accurate information and resolve issues effectively, contributing to a seamless customer experience.

What we offer

At JustAnswer, we offer a supportive work environment where you can grow your skills and advance your career. You will have the opportunity to work with advanced AI technology while connecting customers with licensed professionals. We value our employees and encourage a culture of continuous learning and improvement. Join us in making real expertise available anytime, anywhere, and be part of a team that is dedicated to delivering exceptional service.