The cloud monitoring platform engineers love
Datadog (NYSE: DDOG) is a leading cloud observability platform that provides monitoring and analytics for applications, infrastructure, and logs. Trusted by over 26,000 customers including major companies like Netflix, Samsung, and Airbnb, Datadog is headquartered in New York City. The company went ...
Datadog offers competitive salaries, equity options, generous PTO policies, and a flexible remote work policy. Employees also benefit from a learning ...
Datadog fosters an engineering-first culture, with 70% of its workforce comprising engineers. The company emphasizes a strong focus on solving complex...
Datadog • Denver, Colorado, USA
Datadog is seeking a Federal Support Engineer 3 to provide technical solutions and support to clients. You'll engage with customers to resolve issues and educate them on the platform. This role requires expertise in Datadog's products and strong problem-solving skills.
You have a strong background in technical support, ideally with experience in a customer-facing role where you've engaged with clients to resolve complex issues. You are comfortable using various communication channels, including ticketing systems and live chat, to assist customers effectively. Your ability to reproduce technical issues and troubleshoot them autonomously sets you apart as a subject matter expert in Datadog's product areas. You thrive in a collaborative environment and enjoy mentoring junior team members, sharing your knowledge and expertise to help them grow.
Experience with Datadog's integrations and familiarity with technical demos will be beneficial. A proactive approach to learning and adapting to new challenges will help you excel in this role.
As a Federal Support Engineer 3 at Datadog, you will engage with customers to identify and resolve technical support requests, ensuring they are educated on how to use the platform effectively. You will handle urgent escalation cases, which may involve customer-facing troubleshooting calls and incident management. Your role will require you to dive deep into Datadog's extensive integrations, reproducing technical issues and providing solutions. You will lead high-complexity demos, showcasing advanced use cases to clients and driving product conversations based on insights gained from client interactions. Additionally, you will provide mentorship to junior team members, serving as their escalation partner and helping them navigate complex customer issues.
Datadog values a collaborative office culture that fosters creativity and strong relationships among team members. You will be part of a hybrid workplace that allows for work-life harmony, enabling you to balance your professional and personal commitments. The company is committed to your growth and success, providing opportunities for you to witness the impact of your contributions in a startup-like environment. You will have access to ongoing training and development resources to enhance your skills and advance your career within the organization.
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