Empowering retailers with unique wholesale merchandise
Faire is a wholesale marketplace headquartered in San Francisco, California, that connects independent retailers with unique merchandise from over 20,000 brands. The platform offers flexible payment terms and free returns, making it easier for retailers to stock their stores with distinctive product...
Employees enjoy competitive salaries, equity options, generous PTO, and a remote-friendly work policy. Faire also offers a learning and development bu...
Faire fosters a culture of innovation and inclusivity, encouraging employees to take ownership of their projects and contribute to the company's missi...
Faire • San Francisco, CA
Faire is seeking a Manager of IT Support to lead their global IT Support team across multiple locations. You'll focus on operational excellence and team development to deliver exceptional IT services. This role requires strong leadership and data-driven management skills.
You have a proven track record in IT support management, with experience leading teams across multiple locations. Your leadership style emphasizes coaching and motivating team members to deliver exceptional service. You thrive on using metrics and dashboards to drive accountability and improve processes. You understand the importance of operational excellence and are committed to evolving IT support as the company grows. You possess strong communication skills, enabling you to build cohesion across diverse teams and regions. You are passionate about technology and its potential to empower independent businesses.
Experience in a fast-paced tech environment is a plus, as is familiarity with tools and processes that enhance IT support efficiency. A background in data analysis or metrics-driven management will help you excel in this role.
As the Manager of IT Support at Faire, you will lead and develop a global IT support team, ensuring they deliver world-class service to our employees. You will coach and motivate your team, fostering a culture of collaboration and excellence. Your role will involve shaping how Faire approaches IT support, leveraging data and metrics to drive improvements and accountability. You will work closely with other departments to ensure that IT processes and tools align with the company's growth and operational needs. You will also be responsible for developing training programs to enhance team skills and knowledge, ensuring that your team is equipped to handle the evolving demands of the business. Your leadership will be crucial in building a cohesive team that can effectively support our global operations.
At Faire, we believe in the power of community and the importance of supporting independent businesses. You will be part of a mission-driven organization that values innovation and collaboration. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our commitment to empowering local retailers and making a positive economic impact in communities around the world.
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