Manager, Customer Support

Who you are

You have a proven track record in customer support management, with experience leading teams to deliver exceptional client experiences. Your strong collaboration skills enable you to work effectively with cross-functional teams, ensuring that customer needs are met and exceeded. You are passionate about fostering a positive team culture and are committed to the professional growth of your team members. You understand the importance of technical troubleshooting and can guide your team in resolving client inquiries efficiently. You believe in the value of diversity and collaboration, and you thrive in an environment that encourages open communication and innovative thinking.

Desirable

Experience in a technical support environment is a plus, as it allows you to better understand the challenges your team faces. Familiarity with customer support tools and platforms will help you streamline processes and improve service delivery. A background in legal technology or a related field can also enhance your ability to connect with clients and understand their unique needs.

What you'll do

As the Manager of Customer Support at Everlaw, you will lead a dedicated team of Customer Support Specialists, ensuring they provide industry-leading service to our clients. You will set high standards for client interactions, guiding your team in responding to inquiries and troubleshooting technical issues. Your role will involve collaborating with key internal teams such as Engineering, Product, and Customer Success to enhance the overall customer journey. You will oversee onboarding processes, technical assistance, and continuous account management, ensuring that clients receive the support they need throughout their relationship with Everlaw. You will also be responsible for developing training programs and resources to empower your team, fostering a culture of continuous improvement and learning.

What we offer

At Everlaw, we are committed to creating an open and vibrant company culture that values integrity and a desire to learn. We provide our team members with an annual learning and development stipend to support their professional growth. Regular check-ins with managers regarding career goals ensure that everyone has the opportunity to advance in their careers. Join us in our mission to promote justice by illuminating truth, and be part of a diverse and collaborative group that is dedicated to making a positive impact in the legal technology space.