Empowering creators in a vibrant gaming universe
Roblox is an online gaming and entertainment platform headquartered in South San Mateo, CA, that connects over 200 million monthly active users. The platform empowers its community to create and monetize their own games, with over $500 million paid out to developers in 2022 alone. As a leader in the...
Roblox offers competitive salaries, equity options, generous PTO policies, and a flexible remote work policy to support work-life balance. Employees a...
Roblox fosters a creator-centric culture, encouraging employees to innovate and collaborate while prioritizing user safety. The company values communi...
Roblox • San Mateo, CA, United States
Roblox is hiring a Product Support Manager to enhance operational improvements for safety-related appeals within their moderation platform. You'll work closely with engineering and moderation teams to improve workflows and tooling. This role requires experience in product support and operational management.
You have a strong background in product support management, ideally with experience in moderation or safety-related products. You understand the importance of user safety and have a track record of improving operational workflows. Your communication skills allow you to collaborate effectively with cross-functional teams, including engineering and moderation. You are detail-oriented and can analyze existing processes to identify areas for improvement. You thrive in environments where you can drive change and implement new strategies to enhance user experiences. You are passionate about creating safer online environments and are motivated by the impact of your work on the community.
In this role, you will launch and manage appeal-related workflows for Roblox's content safety moderation product. You will work closely with the moderation team to understand bugs, feature limitations, and requests for new features. Your goal is to improve the overall operations of the moderation platform, ensuring that it effectively addresses user safety concerns. You will integrate with safety product and engineering partners to enhance the functionality of existing tools and workflows. You will analyze data and feedback to drive operational improvements and ensure that the moderation team has the resources they need to succeed. You will report to the Senior Manager of Moderation Operations and collaborate with various stakeholders to align on best practices and strategies.
Roblox offers a dynamic work environment where you can contribute to shaping the future of human interaction through innovative digital experiences. You will be part of a team that values collaboration and creativity, working towards a mission that connects a billion people with optimism and civility. We encourage you to apply even if your experience doesn't match every requirement, as we believe diverse teams build better products. Join us in making a positive impact on our community and enhancing the safety of our platform.
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