Revolutionizing travel management with AI and cloud technology
Navan, headquartered in Palo Alto, CA, is a travel management company that leverages AI and cloud technology to streamline travel and expense processes for businesses. Founded in 2015, Navan has raised $1.2 billion in funding across multiple rounds, including a Series G, and serves notable clients l...
Navan offers flexible vacation policies, comprehensive healthcare, commuter benefits, and a 401k retirement plan. Employees enjoy parental leave, heal...
Navan fosters a unique culture by focusing on AI-driven solutions and 24-hour customer support, setting it apart from competitors. The company emphasi...
Navan • Delhi, IN
Navan is hiring a Business Travel Consultant II to support users' travel needs and enhance customer satisfaction. You'll assist travelers through various contact channels and collaborate with internal teams to improve service. This role requires strong communication skills and a basic understanding of world geography.
You have a strong commitment to customer satisfaction and enjoy solving issues for travelers. Your excellent verbal and written communication skills allow you to effectively assist users through chat, call, and email. You are an independent thinker who can troubleshoot issues using available resources and maintain a professional attitude at all times. You thrive in a collaborative environment, giving and receiving feedback to lift others up. An interest in travel and a basic understanding of world geography are essential for this role.
As a Business Travel Consultant II at Navan, you will be responsible for providing best-in-class travel support to our users. You will assist travelers with hotel, flight, car, and rail bookings, ensuring that you maintain extensive supplier, destination, and system knowledge. You will make quick and accurate analyses of customer needs, persona, and level of urgency to provide timely responses within SLA expectations. Your role will involve supporting users with self-service options on the Navan platform and app, as well as following company and customer travel and expense procedures. You will have the opportunity to provide regular feedback to our product, design, and engineering teams to help improve our customer-facing and internal platforms.
At Navan, you will be part of a quickly growing Global Operations and Service team that is central to our mission of powering in-person connections. You will have a unique opportunity to impact our day-to-day operations and traveler experience. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.
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