Engineering Director, IT Infrastructure and Operations

Who you are

You have a strong background in IT infrastructure and operations, with over 10 years of experience in managing complex IT environments. Your expertise includes ensuring the reliability, scalability, and security of IT systems and services. You are a strategic thinker who can lead high-functioning teams and drive aggressive goals. You thrive in environments that encourage strategic risks and collaborative problem-solving. Your leadership style fosters a culture of empowerment and innovation, enabling your team to deliver exceptional results.

You possess excellent communication skills, allowing you to effectively collaborate with cross-functional teams and stakeholders. You are adept at navigating complex challenges and can articulate technical concepts to non-technical audiences. Your experience includes a focus on modern infrastructure, automation, and enhancing user experience. You are committed to continuous improvement and are always looking for ways to optimize processes and systems.

Desirable

Experience with cloud technologies and automation tools is a plus. Familiarity with IT service management frameworks and methodologies will enhance your ability to lead the team effectively. A background in software development or engineering will provide additional insights into the technical aspects of the role.

What you'll do

As the Engineering Director, you will own and execute the strategy for IT infrastructure and operations at Qualtrics. You will lead a team responsible for maintaining the reliability and security of IT systems, ensuring they meet the needs of the organization and its clients. You will develop and implement best practices for IT operations, focusing on automation and efficiency. Your role will involve collaborating with other departments to align IT initiatives with business objectives and drive innovation.

You will be responsible for setting aggressive goals for your team and ensuring they have the resources and support needed to achieve them. You will foster a culture of collaboration and continuous improvement, encouraging your team to take strategic risks and solve complex problems together. You will also be involved in mentoring and developing team members, helping them grow in their careers and enhance their skills.

What we offer

Qualtrics offers a dynamic work environment where you can make a significant impact on the organization and its clients. You will have the opportunity to work with a talented team of professionals who are dedicated to delivering exceptional results. We provide competitive compensation and benefits, along with opportunities for professional development and growth. Join us in our mission to bring humanity, connection, and empathy back to business.