The financial management platform for European SMEs
Pennylane is a financial management and accounting platform based in Chaussée-d'Antin, Paris, designed specifically for European SMEs. With 50,000 customers and $467.3 million in funding, Pennylane aims to modernize the fragmented accounting industry by integrating third-party services and streamlin...
Employees enjoy remote work flexibility across Europe, access to the latest Apple equipment, company shares, and comprehensive healthcare coverage. Ad...
Pennylane fosters a collaborative culture focused on modernizing accounting practices. The company emphasizes teamwork through social activities, incl...
Pennylane • All France (remote)
Pennylane is seeking an Onboarding Specialist to help entrepreneurs regain control of their finances. You'll work in a remote capacity across France, utilizing your skills in customer support and collaboration tools. This role is ideal for those looking to grow within a fast-paced FinTech environment.
You are looking for a stimulating professional environment based on autonomy and trust. You have a strong desire to help entrepreneurs take control of their finances and are eager to contribute to a growing company. Your experience in customer support or training is appreciated, and you are comfortable using collaboration tools like Google Workspace to communicate effectively with clients and team members. You possess personal qualities such as credibility, a strong service orientation, reliability, and a passion for continuous improvement.
Experience in client support or training is a plus, as is familiarity with financial management tools. You are adaptable and willing to learn, understanding the importance of providing excellent service to clients. Your ability to work independently while being part of a remote team is essential, and you thrive in an environment where your skills are valued and can make a direct impact.
In this role, you will be responsible for onboarding new clients, guiding them through the initial setup of our financial management software, and ensuring they understand how to utilize the platform effectively. You will assist clients in navigating their financial tasks, helping them to streamline their accounting processes and access key financial insights. Your role will involve regular communication with clients to address their questions and provide ongoing support as they adapt to our solutions. You will collaborate with various teams within Pennylane to enhance the onboarding experience and contribute to the overall success of our clients.
Pennylane offers a dynamic work environment where you can grow your skills and advance your career in the FinTech industry. You will be part of a team that values innovation and collaboration, with opportunities to contribute to the development of our financial management solutions. We provide a supportive culture that encourages personal and professional growth, and you will have the chance to make a meaningful impact on the lives of entrepreneurs across Europe. Join us in shaping the future of financial management for small and medium-sized enterprises.
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