Field Engineer

Who you are

You have a strong technical background and experience in managing enterprise accounts — you understand the complexities of post-sales support and pre-sales technical evaluations. You thrive in a hybrid role where you can engage with customers and drive adoption of innovative software solutions. Your communication skills are top-notch, allowing you to articulate technical concepts to both technical and non-technical stakeholders. You are proactive in your approach, ensuring that enterprise customers not only use Replit but also become advocates for the platform. You are comfortable working closely with Account Executives and Account Managers, collaborating to ensure customer satisfaction and success.

Desirable

Experience in software development or engineering is a plus, as it will help you understand the needs of your customers better. Familiarity with AI-powered tools and platforms can also enhance your ability to support clients effectively. You are adaptable and open to learning new technologies, which is essential in a fast-paced environment like Replit.

What you'll do

In this role, you will be responsible for managing the technical relationship with Replit's largest enterprise accounts. You will engage in post-sales activities, focusing on driving adoption, expansion, and retention of the platform. Your role will involve conducting architecture discussions and ensuring that customers are leveraging Replit to its fullest potential. You will also participate in pre-sales activities, assisting in closing complex technical evaluations and demonstrating the value of Replit's offerings. Your proactive approach will help identify opportunities for expansion within existing accounts, ensuring long-term customer satisfaction and success.

You will collaborate closely with Account Executives and Account Managers, providing them with the technical insights needed to support their sales efforts. This role is not just about reactive support; you will take the initiative to drive customer engagement and success. You will be instrumental in shaping the customer experience and ensuring that Replit's solutions meet their needs effectively.

What we offer

At Replit, you will be part of a mission-driven team that is dedicated to making programming accessible to everyone. We offer a collaborative work environment where your unique perspective and experiences are valued. You will have the opportunity to work with cutting-edge technology and contribute to a platform that empowers millions of users worldwide. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of diverse backgrounds to shape our product and culture.