Program Manager, Desk Tech Services APAC Operations, Global OnPrem Services

Who you are

You have a proven track record in program management, particularly in technology services, with experience leading operations across diverse regions. Your ability to communicate effectively with various stakeholders, including internal teams and external vendors, sets you apart. You excel in influencing others and navigating complex organizational structures, ensuring alignment with business objectives. You are data-driven and focused on optimizing processes to enhance resource utilization and reduce waste. Your experience in asset lifecycle management will be crucial in this role, as will your ability to manage relationships across multiple time zones. You are adaptable and thrive in a dynamic environment, ready to tackle challenges that come with managing operations in the APAC region.

Desirable

Experience in logistics management or asset optimization is a plus, as is familiarity with quality assurance frameworks. A background in technology services or IT support will help you understand the nuances of the Desk Tech services you will oversee. You are comfortable working with diverse teams and can foster collaboration across different cultures and business practices.

What you'll do

In this role, you will lead the end-to-end program management for Desk Tech services across the APAC region. You will collaborate closely with the global Desk Tech program manager to standardize service delivery and implement best practices. Your responsibilities will include developing and maintaining quality assurance frameworks for asset lifecycle management, ensuring that all processes are efficient and effective. You will drive operational improvements through data-driven decision-making, utilizing metrics to guide your initiatives. Managing stakeholder relationships will be a key part of your role, as you will need to coordinate efforts across various teams and regions. You will oversee peripheral asset optimization initiatives, focusing on waste reduction and resource efficiency. Additionally, you will create and maintain comprehensive program documentation, including roadmaps, risk assessments, and status reports, to keep all stakeholders informed and aligned.

What we offer

At Amazon, you will be part of a dynamic team that is committed to enhancing infrastructure and services across the organization. We offer a collaborative work environment where your contributions will directly impact our operations and customer satisfaction. You will have opportunities for professional growth and development, working alongside experienced professionals in the field. We value diversity and encourage you to apply even if your experience doesn't match every requirement. Join us in our mission to optimize technology services and deliver the best results for our customers.