Effortless payments for every business in Europe
Mollie, headquartered in Amsterdam, is a leading payment service provider that simplifies payment integration for over 120,000 businesses, including Deliveroo, Unicef, and Acer. With $912.8 million raised in Series B funding, Mollie launched Mollie Capital in the UK, offering SME merchants quick fun...
Mollie offers a range of benefits including a MacBook, noise-cancelling headphones, 25 holiday days, and 20 days working from abroad. Employees also e...
Mollie fosters a culture focused on innovation and efficiency, leveraging AI-driven solutions like MollieGPT for customer support. The company values ...
Mollie • Maastricht
Mollie is seeking a Technical Support Specialist to provide expert assistance for customers integrating Mollie's payment solutions. You'll work closely with engineering teams and require strong skills in API and customer support.
You have a strong background in technical support, ideally with experience in the fintech industry. You are adept at resolving complex technical issues and have a solid understanding of API integrations. Your communication skills are exceptional, allowing you to effectively liaise between customers and internal teams. You thrive in a collaborative environment and are passionate about helping businesses succeed through technology. You are comfortable working in a fast-paced setting and are eager to learn about new technologies and solutions. You understand the importance of customer satisfaction and are committed to providing top-notch support.
Experience with payment processing systems or financial software is a plus. Familiarity with AI technologies and their application in customer support can set you apart. A proactive approach to problem-solving and a willingness to take initiative will be beneficial in this role.
As a Technical Support Specialist at Mollie, you will be the primary technical contact for our customers, ensuring they can effectively use our products and services. You will troubleshoot and resolve technical issues related to API integrations and provide guidance on best practices for implementation. Your role will involve collaborating closely with our engineering teams to communicate customer feedback and suggest improvements to our products. You will also create and maintain documentation to assist customers in navigating our platform. Regularly, you will engage with customers to understand their needs and provide tailored solutions that enhance their experience with Mollie. You will participate in training sessions to stay updated on new features and technologies, ensuring you can provide the best support possible.
Mollie offers a dynamic work environment where you can grow your skills and advance your career in the fintech space. You will be part of a high-performing team that values collaboration and innovation. We provide opportunities for professional development and encourage you to take ownership of your projects. Our culture emphasizes the importance of work-life balance and employee well-being. You will have access to the latest tools and technologies to help you succeed in your role. Join us in shaping the future of finance and making a real impact for businesses across Europe.
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