Services Delivery Manager

Who you are

You have a proven track record in managing client relationships and delivering high-quality service — your experience allows you to effectively communicate with stakeholders and understand their needs. You thrive in collaborative environments, working across teams to ensure successful project outcomes. Your ability to analyze performance metrics and identify areas for improvement sets you apart as a trusted advisor to clients. You are detail-oriented and organized, capable of managing multiple projects simultaneously while maintaining a focus on quality and client satisfaction. You understand the importance of documentation and follow-up in project management, ensuring that all stakeholders are informed and engaged throughout the process. You are proactive in seeking opportunities for upselling and enhancing service delivery, always looking for ways to add value to your clients.

What you'll do

As a Services Delivery Manager at Snowflake, you will own and manage the operational relationship with assigned clients, ensuring that their needs are met throughout the implementation lifecycle. You will lead key client projects, effectively communicating with project team members and stakeholders about status, issues, risks, and objectives. Your role will involve preparing and presenting service reports to clients, tracking metrics around infrastructure performance and service requests, and continually seeking to improve service delivery. You will facilitate internal and client meetings, ensuring thorough documentation and rigorous follow-up on action items. Your ability to develop a quality service strategy tailored to each customer will be crucial in capturing and reporting on key metrics. You will work closely with senior stakeholders to identify upsell opportunities and enhance the overall client experience.

What we offer

At Snowflake, we foster a culture of innovation and collaboration, empowering our employees to achieve their full potential. You will have the opportunity to work in a dynamic environment where your contributions directly impact our growth and success. We value individuals who challenge ordinary thinking and push the pace of innovation. Join us to build a future for yourself and Snowflake, where your skills and expertise will be recognized and rewarded.