Democratizing finance for the next generation
Robinhood, headquartered in Menlo Park, CA, is a fintech company that revolutionized stock trading by offering commission-free trading to over 23 million users. With a total funding of $5.6 billion, Robinhood has become a key player in the trading marketplace, attracting a younger demographic intere...
Robinhood offers premium medical, dental, and vision insurance, along with parental leave and personal prosperity benefits. Employees enjoy catered me...
Robinhood's culture is centered around accessibility and innovation, aiming to meet the financial needs of the next generation. The company encourages...
Robinhood • Chicago, IL; Denver, CO; Westlake, TX
Robinhood is hiring a Customer Experience Representative to provide exceptional support to users regarding equities trading and related issues. You'll engage with customers through phone, email, and chat to ensure their needs are met. This role is ideal for those looking to make an impact in the finance sector.
You are a customer-focused individual with a passion for helping others and a desire to make a meaningful impact in the finance industry. You possess exceptional empathy and product expertise, ensuring that users feel understood and valued during every interaction. Your problem-solving skills enable you to tackle a range of customer inquiries, from simple questions to complex issues related to equities trading, margin, and options trading. You thrive in a fast-paced environment and are eager to learn from each customer interaction to enhance the overall user experience. You are adaptable and open to working various schedules to meet both customer and employee needs.
As a Customer Experience Representative at Robinhood, you will be the voice of the company, engaging with customers through phone, email, and chat. Your primary responsibility will be to assist users with their inquiries, ensuring they receive the support they need to navigate our products effectively. You will handle a variety of topics, including equities trading and related issues, providing clear and concise information to help customers resolve their concerns. Your role will also involve gathering feedback from customers to help the company learn and improve its services. You will work closely with your team to maintain high standards of customer service and contribute to a positive company culture.
At Robinhood, we are committed to building an inclusive environment where diverse backgrounds and perspectives are welcomed. We offer a variety of schedules designed to accommodate both customer and employee needs, ensuring a healthy work-life balance. As part of our team, you will have the opportunity to grow your skills and advance your career in the finance sector. We believe in empowering our employees to make an impact and contribute to our mission of democratizing finance for all. Join us and be part of a high-performing team that values ethics and ambition.
Apply now or save it for later. Get alerts for similar jobs at Robinhood.
