Program Manager, Developer Community

Who you are

You have a proven track record in program management, with experience leading community initiatives that foster engagement and collaboration among developers. Your ability to connect cross-functional teams ensures that community programs align with organizational goals and drive measurable impact. You understand the importance of developer delight and are passionate about creating systems that empower developers to connect and contribute meaningfully.

You possess strong communication skills, enabling you to articulate the vision and objectives of community programs to diverse stakeholders. Your strategic mindset allows you to identify opportunities for growth and improvement within the developer community, ensuring that initiatives are both innovative and effective. You thrive in a remote-first environment, leveraging technology to maintain strong connections with team members and community participants.

Desirable

Experience in the tech industry, particularly in roles that involve community management or developer relations, is a plus. Familiarity with AI technologies and their application in community engagement can set you apart. You are adaptable and open to learning new skills that enhance your ability to manage and grow community programs effectively.

What you'll do

As the Senior Program Manager for Developer Community at Twilio, you will lead the strategic planning and execution of community initiatives, starting with the Twilio Champions program. Your role will involve scaling systems that facilitate connections among Twilio's most passionate developers, ensuring that these programs deliver measurable business value and enhance developer satisfaction. You will collaborate with various teams, including DevNet, Product, and Legal, to align community initiatives with Twilio's mission and objectives.

You will be responsible for developing and implementing strategies that promote engagement within the developer community, fostering an environment where developers feel valued and empowered to contribute. Your leadership will guide the evolution of community programs, ensuring they remain relevant and impactful as the needs of developers change over time.

In this role, you will also analyze the effectiveness of community initiatives, using data-driven insights to refine and improve programs continuously. You will engage with community members to gather feedback and understand their needs, translating this information into actionable strategies that enhance the overall community experience.

What we offer

Twilio offers a remote-first work environment that prioritizes flexibility and inclusivity. You will be part of a vibrant team that values diverse experiences and perspectives, contributing to a culture of connection and collaboration. Twilio is committed to providing opportunities for professional growth and development, ensuring that your career trajectory is in your hands. Join us in shaping the future of communications and making a global impact through innovative community programs.