Empowering enterprises with data observability solutions
Cribl is a leading data observability platform headquartered in Yerba Buena, San Francisco, CA. The company empowers enterprises to optimize their data management with its observability pipeline, which helps users reduce low-value data and improve routing. With over $100 million in annual recurring ...
Cribl offers a comprehensive benefits package including medical, dental, and vision insurance, a retirement plan, and up to 4 weeks of paid medical le...
Cribl fosters a culture focused on simplifying big data analytics and enhancing data usability. The company emphasizes mental health support, offering...
Cribl • Remote - New York City, New York
Cribl is seeking a Customer Success Engineer to act as a trusted advisor for post-sales customer engagement. You'll focus on ensuring customer adoption and value realization. This role requires strong collaboration skills and a technical background.
You are a collaborative and curious individual with a strong focus on customer success. You thrive in a remote-first environment and are passionate about helping customers achieve their goals. Your ability to engage with both technical and management functions within an organization makes you a trusted advisor. You understand the importance of building relationships with stakeholders and are motivated to drive customer satisfaction.
Experience in a technical role or customer-facing position is a plus. Familiarity with data solutions and IT security can enhance your effectiveness in this role. You are comfortable discussing technical concepts with executives and can translate complex information into actionable insights for customers.
As a Customer Success Engineer at Cribl, you will drive the entire customer success lifecycle from onboarding to expansion. You will work closely with customers to ensure they achieve their use cases and business outcomes using Cribl solutions. Your role will involve collaborating with internal teams and partners to provide the best support possible. You will be responsible for establishing and maintaining relationships with key stakeholders, ensuring that customers realize the full value of Cribl's offerings.
You will engage in business discussions with company executives to demonstrate the value of Cribl solutions. Your technical expertise will allow you to provide insights and recommendations that align with customer needs. You will also monitor customer engagement and adoption metrics, proactively addressing any challenges that arise. Your goal is to ensure that customers are satisfied and successful in their use of Cribl products.
Cribl offers a dynamic and supportive work environment where you can thrive. As a remote-first company, we empower our employees to do their best work from anywhere. You will have the opportunity to work with a passionate team that values collaboration and innovation. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every candidate to contribute to our mission.
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