The Amazon Devices Customer Insights & UX design team seeks a thoughtful, creative, and passionate Sr UX Designer to be a part of our team as we define how Amazon Devices customers discover, learn about, purchase, and get the most value out of their devices. We are a global organization building platforms and programs to support the sale of and engagement with Amazon Devices including Fire Tablets, Kindle E-readers, Amazon Echo products, Streaming Media Products, Home Security and Smart Home products, and more. Join our team to help us define, design, and build next-generation shopping experiences for our customers. You'll be part of a multi-disciplinary team of designers, researchers, and technologists that can envision, create, and execute ideas from start to end.
As Sr UX Designer, you will own the Online Shopping Experience for Amazon Devices, defining and designing interfaces across platforms (mobile, desktop) for the Amazon Device shopping experience on Amazon.com that scale. You will tackle our most difficult customer problems as they evaluate and consider Amazon Devices and work with a high degree of ambiguity, designing best-in-class consumer experiences (user interface designs, interaction models, prototypes, etc.) in a fast-paced, startup-like environment. You will work closely with product management, engineering, marketing, research, and company leaders to successfully go from early-stage concepts to launch, and support new Amazon Device launches as new technology is released to the public. You will act as a “bar raiser” for the work deployed from the User Experience team to external and internal customers and create mechanisms, frameworks, and design systems to maintain a high bar across the User Experience team. You will be an Amazon Devices “ambassador,” driving cross-organizational collaboration and sharing, and evangelize the UX work our team is doing to drive best practices throughout the company.
You must be responsive, flexible, and able to deal with ambiguity, stakeholder complexity, and the fluidity of emerging technologies within an open and collaborative peer environment. You will visualize experiences in the abstract and drive that vision into solid design deliverables that achieve the customer goals and business requirements.
Key job responsibilities
- Collaborate and work cross-functionally with design, research, product, and engineering teams from design concept to design solution, setting UX guidelines, creating assets, and aiding in bug fixes to ensure bar-raising quality all the way to market.
- Create the vision for developing, communicating, and implementing the user experience and follow through with the processes and tactics to fulfill the vision.
- Oversee close coordination with product managers to develop a shared vision and lead the process to define the experience and design to deliver on the product’s objectives.
- Use data (metric tests, usability studies, usage data) to identify opportunities and inform decisions.
- Create pattern libraries, templates, and tools for a variety of users on our platform.
- Identify and utilize common patterns for mobile, desktop, and e-commerce platforms.
- Consider how emerging technologies can unlock new customer experiences and scale business operations.
- Consider the internal tooling required to support front-end customer experiences.
- Inspire, mentor, and lead a variety of designers on the User Experience team.
- Work strategically with executives and team members across the organization.
- Develop and nurture relationships across the team, Amazon, and disciplines to promote collaboration and efficiency on Amazon projects.
About the team
We are a global organization spanning market research, UX research, and UX design that leads the strategic direction, design strategy, innovation, and customer experience for the Devices shopping experience on Amazon.com and automation & scaling tools. We execute market & UX research that informs Device hardware, software, marketing strategies, and shopping customer experience. We design platforms and programs to support device sales and engagement in e-commerce across shopping platforms, and execute ideas from start to end. We strongly believe in a collaborative team culture and encourage cross-team partnership and bonding to drive innovation and maintain a safe and inclusive community.- 6+ years of design experience
- Have an available online portfolio
- Experience in delivering design solutions for projects of large scope and complexity- Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps
- Experience with UX design of complex workflows
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $127,100/year in our lowest geographic market up to $211,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit
https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
