Retail Lead Associate, Customer Experience Operations

Who you are

You are a dedicated Retail Lead Associate with a strong commitment to customer satisfaction. You possess excellent attention to detail and can quickly prioritize tasks in a fast-paced environment. Your willingness to learn new things and adapt to changing situations makes you an ideal candidate for this role. You understand the importance of customer engagement strategies and are eager to model desired behaviors for your team. You are open to working flexible hours, including nights and weekends, to meet the needs of the business.

What you'll do

In this role, you will be the face of Amazon, contributing to a culture centered on customer obsession and continuous improvement. You will assist with customer service operations and take on floor leader responsibilities, ensuring that your team is engaged and motivated. You will interact with customers, utilizing effective engagement strategies to enhance their experience. Additionally, you will utilize inventory management systems to scan, process, and count products, ensuring accuracy and efficiency in operations. You will provide peer-to-peer feedback on processes and standards, serving as an escalation point for your peers in resolving customer issues. Your contributions will help identify barriers and trends that affect both customer and associate experiences, supporting the manager in building a strong site culture.

What we offer

Amazon offers a competitive pay starting at $19.50 per hour, along with a range of benefits. You will have the opportunity to work in a dynamic environment where your contributions directly impact customer satisfaction. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives. Join us in creating a positive and engaging experience for our customers and associates alike.