Customer Onboarding Strategist (Vietnamese, English)

Who you are

You have a Bachelor's degree or equivalent practical experience, along with at least 2 years of experience in advertising, consultative sales, business development, or a marketing role. Your fluency in both English and Vietnamese allows you to effectively engage with clients in the region, ensuring their needs are met. You bring a strong understanding of online media and a commitment to maximizing customer success, acting as an owner who moves swiftly through change. Your ability to build trusted relationships with customers is key, as you uncover their business needs and translate them into powerful solutions that help them achieve their most ambitious goals.

Desirable

You have 3 years of experience in advertising, consultative sales, business development, or management consulting, which enhances your ability to reach out to customers through cold calling. Your passion for sales and knowledge of online media will be crucial in helping customers add value to their businesses. You are proactive in implementing ways to improve customer relationships and share performance-enhancing suggestions while promoting other Google products.

What you'll do

In this role, you will work closely with new customers to set goals and strategies for their products and services, ensuring they reach their target users effectively. You will own a set of new customers for six months, focusing on their success and growth. Your responsibilities will include delivering an outstanding onboarding experience, working cross-functionally with sales, product, and program teams to facilitate smooth customer handovers. You will provide advice to help advertisers maximize their return on investment, working in a consultative capacity to guide them through the onboarding process. Your role will also involve sharing insights and suggestions that enhance customer performance and satisfaction.

What we offer

At Google, you will be part of a team that shapes the future of advertising in the AI era, making a real impact on millions of companies and billions of users. You will have the opportunity to work in a collaborative environment where your contributions are valued and recognized. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering diverse teams that drive innovation and success.