Technical Account Manager, Google Cloud Consulting (English, Polish)

Who you are

You have a Bachelor’s degree in Computer Science, Engineering, or a related technical field, along with 5 years of experience in a customer-facing role. Your background includes working with stakeholders to drive technical implementations and transformation programs, showcasing your ability to manage client relationships effectively. You are fluent in both English and Polish, enabling you to communicate seamlessly with clients in the region.

Your experience includes supporting customers in cloud operations, such as launch or capacity planning, product release management, and technical support. You have a solid understanding of IT consulting and escalation management, which allows you to address client needs proactively. You are skilled at translating business requirements into technological solutions, ensuring that clients receive tailored support throughout their cloud journey.

You have collaborated with various teams, business units, channel partners, and third-party developers to deliver comprehensive solutions. Your understanding of IT operations, database systems, networking, IT security, application development, and service architecture positions you as a knowledgeable resource for clients navigating their cloud transformations.

Your excellent written and verbal communication skills, along with your problem-solving abilities, make you an effective client manager. You thrive in environments where you can guide customers through technical challenges and help them achieve their goals with Google Cloud products.

Desirable

An MBA or Master’s degree in a Management, Technical, or Engineering field would be a plus. Experience in application or workload migration to public cloud providers is highly desirable, as is a familiarity with cloud-native application development and hosted services.

What you'll do

As a Technical Account Manager at Google, you will play a crucial role in helping customers successfully adopt Google Cloud products. You will lead the technical aspects of their transformation journey, ensuring that they are equipped to leverage the full potential of Google Cloud. Your responsibilities will include managing customer events and launches, partnering with support teams, engineers, and site reliability engineers to ensure customer success.

You will guide clients through technical issues and escalations, working closely with them to resolve challenges and enhance their experience with Google Cloud. Your role will involve developing best practices and assets based on learnings from customer engagements, which will support initiatives to scale through partners and accelerate Google Cloud adoption.

You will be responsible for building strong relationships with clients, understanding their unique needs, and providing tailored solutions that drive their success. Your ability to communicate effectively and manage expectations will be key to fostering long-term partnerships with customers.

What we offer

At Google, you will be part of a dynamic team that values innovation and collaboration. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will have the chance to work on impactful projects that shape the future of cloud technology and help organizations transform their operations.

Join us in our mission to empower businesses through technology, and be part of a culture that encourages creativity and excellence. We believe in supporting our employees' well-being and providing a work environment that fosters collaboration and success.