We are committed to stop bad actors and dis-incentivize abusive seller behavior to ensure we offer trustworthy experience for customers and selling partners. We work to protect customers, selling partner experience, and amazon financials through large scalable solutions.
Financial Fraud team is looking for a strong Sr. program manager to re-shape next level customer experience on our stores. We expect the leader to design and implement policies, tools, and technology innovations to protect the buying experience while minimizing friction for sellers. The role also requires skills to conduct complex data analysis, drive prioritization and alignment with stakeholders, deal with ambiguity, and influence leaders and stakeholders across organizations at different levels.
Key job responsibilities
* Drive program strategy and define roadmaps to dis-incentivize financial fraud bad actors
*Lead and support policy and process initiatives for Financial Fraud programs
* Partner with Science, Engineering, Business and Finance teams to align on input goals and deliver scalable solutions
* Set up mechanisms to track performance of customer returns metrics and goals, identify trends, measure the impact of initiatives, and define path to green or mitigation plans as needed
* Co-own key metrics, maintain stakeholder relationships, manage project tasks and schedules, and conduct deep dives to identify process improvement opportunities
* Identify customer pain points within existing mechanisms and processes and partner with product, operations, and compliance teams implement changes
* Communicate effectively, both written and verbal, with audiences of all levels and geographies, including up to L10 leaders
* Continuously raises the bar on the quality of written communications across emails, VoS, MBR/QBR, flashes, and documents by communicating clear messages that foster productive discussions and facilitate alignment on key priorities and investments- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- 2+ years of data analysis experience
- 2+ years of leading large complex programs experience
- 2+ years of working cross functionally with tech teams experience- 4+ years of owning program strategy, end to end delivery, and communicating results to senior leadership experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
