Solutions Engineer

Who you are

You have a strong background in solutions engineering, ideally with experience in SaaS applications — you understand the sales process and the critical role you play in ensuring a world-class customer experience. Your ability to conduct thorough discovery sessions allows you to uncover customer pain points and align them with the value that Asana can provide. You possess excellent communication skills, enabling you to facilitate better collaboration with cross-functional teams and internal stakeholders. Your deep product knowledge and technical expertise empower you to create tailored presentations and demonstrations that resonate with customers. You are a trusted advisor who can quantitatively showcase the benefits of Asana's technology, ensuring that prospects see the potential ROI.

Desirable

Experience in a customer-facing role within a technology company is a plus — familiarity with project management tools or methodologies can enhance your effectiveness in this position. A background in sales engineering or customer success will also be beneficial as you navigate complex customer needs and drive solutions.

What you'll do

In this role, you will partner closely with the Sales, Customer Success, and Professional Services teams to gather insights and strategize on customer-specific solutions. You will conduct discovery sessions to fully understand customer needs and desired outcomes, positioning yourself as a trusted advisor throughout the sales process. Your responsibilities will include creating customer-specific presentations and demonstrations that highlight how Asana can address their unique challenges. You will develop workflow solutions that can be applied across Asana's customer base, ensuring that each solution is tailored to maximize value. Additionally, you will support the greater Solutions Engineering team in developing hybrid models that facilitate seamless collaboration among global team members. Your contributions will help drive positive change and foster a culture of belonging within Asana.

What we offer

Asana is committed to building technology that drives positive change in the world. You will join a diverse team that values collaboration and innovation, with opportunities for professional growth and development. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every individual to contribute to our mission. Join us in creating a world-class customer experience and making a meaningful impact through technology.