
The digital operations platform for modern enterprises
PagerDuty is a leading digital operations management platform headquartered in SoMa, San Francisco, CA. Serving over 10,500 enterprises, including GE, Capital One, IBM, and Spotify, PagerDuty specializes in incident management and alerting services. The company has raised $173.8 million in funding a...
Employees enjoy 20 hours of paid volunteer time annually, comprehensive health insurance, and a generous paid parental leave policy. The company also ...
PagerDuty fosters a culture centered around operational excellence and innovation, focusing on empowering DevOps teams. The company emphasizes hands-o...

PagerDuty • Remote (Canada)
PagerDuty is seeking a Principal Product Manager for their Developer Platform to lead the evolution of their API and developer experience. You'll work closely with internal teams and customers to drive innovation and integration. This role requires expertise in API principles and AI collaboration.
You have extensive experience in product management, particularly in the tech industry, with a focus on developer platforms and API-first principles. You understand the challenges faced by product development teams and are adept at bridging the gap between technical requirements and user needs. Your background includes working closely with engineering teams to deliver high-quality products that enhance developer experiences. You are comfortable engaging with AI technologies and can align product strategies with emerging trends in automation and integration. You possess strong communication skills, enabling you to collaborate effectively with diverse teams and stakeholders.
Experience with AI-driven products or platforms is a plus, as is familiarity with software development life cycles (SDLC) and integration strategies. You are passionate about creating equitable solutions and have a track record of leading initiatives that drive significant impact in the developer community.
In this role, you will guide the evolution of PagerDuty's API and developer experience, ensuring that internal teams, customers, and partners can build effective integrations. You will lead innovation efforts to deepen the integration of PagerDuty into the software development life cycle, focusing on enhancing the developer experience. Your responsibilities will include conducting user research to understand developer needs, defining product roadmaps, and prioritizing features that align with business goals. You will collaborate with cross-functional teams, including engineering and AI, to ensure that product offerings meet market demands and user expectations. You will also be responsible for developing and executing monetization strategies for the platform, ensuring that PagerDuty remains competitive in the industry.
PagerDuty provides a flexible and inclusive work environment where you can thrive. You will have the opportunity to work with a diverse team of professionals who are committed to innovation and excellence. The company values your contributions and encourages you to apply even if your experience doesn't match every requirement. You will be part of a mission-driven organization that aims to transform digital operations management and empower developers worldwide. Competitive compensation and benefits are part of the package, reflecting the value we place on our employees.
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