The cloud monitoring platform engineers love
Datadog (NYSE: DDOG) is a leading cloud observability platform that provides monitoring and analytics for applications, infrastructure, and logs. Trusted by over 26,000 customers including major companies like Netflix, Samsung, and Airbnb, Datadog is headquartered in New York City. The company went ...
Datadog offers competitive salaries, equity options, generous PTO policies, and a flexible remote work policy. Employees also benefit from a learning ...
Datadog fosters an engineering-first culture, with 70% of its workforce comprising engineers. The company emphasizes a strong focus on solving complex...
Datadog • Denver, Colorado, USA
Datadog is seeking an Enterprise Customer Success Manager to drive product attachment and foster strong relationships with strategic customers. You'll focus on enhancing customer experience and advocating for growth opportunities. This role requires experience in relationship management and a strong understanding of customer needs.
You have a proven track record in customer success management, particularly within enterprise environments, where you've successfully built and maintained relationships with key stakeholders. Your ability to advocate for customers internally is complemented by your strong analytical skills, allowing you to identify unique customer needs and translate them into actionable insights. You thrive in a collaborative environment, working closely with cross-functional teams to deliver exceptional value to customers. Your experience in driving product adoption and usage trends positions you as a strategic partner to your clients, ensuring they achieve their business goals with Datadog's solutions.
Experience with data analysis tools and methodologies is a plus, as is familiarity with the Datadog platform. You understand the importance of aligning customer objectives with product capabilities, and you are comfortable leading strategic reviews and quarterly business reviews (QBRs) to demonstrate impact and define next steps. Your communication skills are top-notch, enabling you to convey complex technical concepts in a way that resonates with both technical and non-technical stakeholders.
In this role, you will act as a strategic partner to some of Datadog's largest and most strategic customers, orchestrating internal teams to align on customer goals and deliver clear value narratives. You will proactively engage with executive, technical, and business stakeholders to understand their objectives and ensure that Datadog's solutions are effectively meeting their needs. Leading quarterly business reviews, you will analyze adoption and usage trends to quantify the value delivered and extract insights from large datasets. Your recommendations will be financially grounded, driving strategic opportunities for both the customer and Datadog.
You will also be responsible for advocating for the customer within Datadog, ensuring that their feedback is incorporated into product development and service improvements. By fostering strong relationships, you will position Datadog as a trusted partner, helping customers navigate their journey with our products and maximizing their return on investment.
Datadog values a collaborative office culture that encourages creativity and relationship-building. As part of a hybrid workplace, you will have the flexibility to create a work-life harmony that suits your needs. We offer competitive compensation and benefits, along with opportunities for professional growth and development within the company. Join us in making a significant impact on our customers' success and the overall growth of Datadog.
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