Associate Service Delivery Manager, NOC Services - 251201-2

Who you are

You are detail-oriented and customer-focused, with a strong ability to manage relationships and provide regular updates on service delivery metrics. You thrive in environments where you can ensure a seamless onboarding experience for both new and existing customers, driving positive sentiment and creating referenceable clients. Your proactive approach allows you to handle ad-hoc internal and customer projects effectively, ensuring that customer needs are met with precision and care.

What you'll do

In this role, you will serve as the primary contact for customers, regularly providing updates on processes and metrics related to service delivery. You will be responsible for delivering an effective onboarding experience, ensuring that customers feel supported from the outset. Your efforts will focus on driving positive customer sentiment through the go-live experience, ultimately creating referenceable customers who can advocate for Kaseya's solutions. You will also engage in various internal and customer projects, adapting to the dynamic needs of the organization and its clientele.

What we offer

Kaseya offers a unique company culture that values transparency and high expectations. You will be part of a team that is committed to going above and beyond for customers, contributing to the company's sustained growth and success. As part of Kaseya, you will have the opportunity to work with cutting-edge technologies in IT infrastructure and security management, making a significant impact in the industry. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.