Customer Success Manager - Brazil

Who you are

You have a strong background in customer success or account management, ideally within the technology or cybersecurity sectors. Your experience includes developing customer relationships and ensuring clients achieve their desired outcomes with the products and services provided. You are skilled in understanding customer needs and translating them into actionable strategies that drive engagement and satisfaction. You thrive in a collaborative environment and enjoy working closely with cross-functional teams to deliver exceptional customer experiences. You are proactive in identifying opportunities for improvement and are committed to helping customers navigate challenges effectively.

Desirable

Experience in cybersecurity or SaaS environments is a plus, as is familiarity with customer success metrics and methodologies. You may have a background in technical support or sales, which enhances your ability to communicate effectively with clients and understand their technical needs. A passion for technology and a desire to stay updated on industry trends will help you excel in this role.

What you'll do

As a Customer Success Manager at SecurityScorecard, you will be responsible for onboarding new customers and ensuring they understand how to leverage our cybersecurity rating technology effectively. You will conduct regular check-ins with clients to assess their satisfaction and identify any potential issues before they escalate. Your role will involve collaborating with the product and engineering teams to relay customer feedback and advocate for enhancements that improve user experience. You will also develop and deliver training sessions and resources to help customers maximize the value of our services. Building strong relationships with key stakeholders within client organizations will be crucial, as you will act as their primary point of contact for any inquiries or support needs. You will track customer engagement metrics and report on the health of customer accounts, using this data to inform your strategies and initiatives.

What we offer

At SecurityScorecard, you will be part of a recognized leader in cybersecurity ratings, working in a culture that values employee engagement and innovation. We offer a flexible remote work environment, allowing you to balance your professional and personal life effectively. You will have opportunities for professional development and growth within the company, as we believe in investing in our employees' futures. Our commitment to diversity and inclusion ensures that all team members feel valued and empowered to contribute their unique perspectives. Join us in making organizations more resilient against cybersecurity risks while advancing your career in a dynamic and supportive environment.