Senior Software Engineer – GTM Systems

Who you are

You have 5+ years of software engineering experience, particularly in building scalable systems that support complex workflows. Your strong programming skills in Python and SQL allow you to effectively model and transform data from various sources, ensuring that technical solutions align with business needs. You are proficient in Apex programming, which is essential for this role, and you have a solid understanding of integrating systems like Salesforce and Snowflake. You enjoy mentoring and supporting other engineers, fostering a culture of technical growth within your team. You balance speed and long-term scalability, knowing when to prototype and when to implement robust solutions.

Desirable

Experience with AI-driven tooling and a passion for enhancing customer service through technology would be a plus. Familiarity with customer service platforms and their integration into business workflows can further enhance your contributions to the team.

What you'll do

In this role, you will design, build, and maintain scalable internal systems that support go-to-market workflows. You will collaborate closely with stakeholders to translate fuzzy business needs into clear technical solutions, ensuring that the systems you develop are user-friendly and efficient. Your contributions to the data layer will involve modeling, transforming, and integrating data from various sources, including Salesforce and Snowflake, to create a seamless experience for users. You will also build and extend AI-driven tooling that accelerates workflows, enhancing the overall efficiency of the team.

You will participate in technical design and code reviews, ensuring that the codebase remains high-quality and maintainable. Mentoring junior engineers will be a key part of your responsibilities, helping to grow the technical depth within the team. You will need to balance the urgency of delivering features with the importance of long-term scalability, making informed decisions about when to prototype and when to harden solutions.

What we offer

Intercom is committed to providing an inclusive and supportive work environment. You will have the opportunity to work with cutting-edge technology in the AI customer service space, contributing to a product that is transforming customer experiences for businesses worldwide. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in setting the new standard for customer service and making a meaningful impact in the industry.