Fast delivery of food and essentials to your door
Gopuff is a leading last-mile delivery service that provides food, alcohol, and daily essentials to customers across over 1,000 cities in the U.S. and beyond. Founded in 2013 and headquartered in Northern Liberties, Philadelphia, Gopuff has raised $5.2 billion in funding and employs over 1,000 peopl...
Gopuff offers a range of employee benefits including an equity program, annual performance bonuses, and a generous employee discount. The company also...
Gopuff's culture is rooted in its rapid delivery model, leveraging a network of micro-fulfillment centers to ensure orders are delivered in approximat...
Gopuff • London, England
Gopuff is seeking a CRM Executive to enhance customer engagement and retention through data-driven campaigns. You'll work with SQL and CRM software to execute multi-channel activities. This role requires a commercially-minded individual with a strong technical background.
You have a strong background in customer relationship management, ideally with 3+ years of experience in a similar role. You are commercially-minded and technically capable, with a knack for driving customer engagement and retention through smart, data-driven campaigns. Your analytical skills are top-notch, and you are comfortable working with SQL and CRM software to analyze customer data and inform your strategies. You thrive in fast-paced environments and are eager to innovate and make a lasting impact in a disruptive industry. You understand the importance of collaboration and are excited to work closely with growth, trading, and analytics teams to ensure every message counts.
Experience with email marketing and multi-channel CRM activities is a plus. Familiarity with Google Analytics and other data analysis tools will help you excel in this role. You are a high-performer who enjoys the challenge of shaping the future of commerce and are ready to take on the responsibility of executing impactful campaigns.
As a CRM Executive at Gopuff, you will support the end-to-end execution of multi-channel CRM activities, including email, push notifications, and in-app messaging. You will collaborate with various teams to develop and implement strategies that enhance customer engagement and retention. Your role will involve analyzing customer data to identify trends and insights that will inform your campaigns. You will be responsible for creating and managing customer segments to ensure targeted messaging that resonates with our audience. You will also monitor the performance of CRM campaigns, using data to optimize future efforts and drive continuous improvement.
You will play a key role in developing and executing data-driven campaigns that enhance customer lifetime value. Your ability to analyze and interpret data will be crucial in making informed decisions that impact customer engagement. You will work closely with the growth and trading teams to align CRM strategies with overall business objectives. Your contributions will help Gopuff become the go-to platform for instant delivery of everyday essentials.
At Gopuff, we offer a dynamic work environment where innovation is encouraged. You will have the opportunity to work with a talented team that is passionate about redefining how the world shops. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to empower customers and shape the future of commerce.
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