The personal technology company redefining user experience
Apple Inc. (NASDAQ: AAPL), headquartered in Cupertino, CA, is the world's most valuable company with a market capitalization of $3 trillion as of 2022. Known for its iconic products such as the iPhone, iPad, and Mac, Apple serves over 1 billion active devices globally. The company has a strong commi...
Apple offers comprehensive medical plans covering physical and mental healthcare, paid parental leave, and a gradual return-to-work program. Employees...
Apple's culture emphasizes an obsessive focus on user experience and consumer privacy, setting it apart from competitors. The company promotes inclusi...
Apple • Cork, County Cork, Ireland
Apple is seeking an Area Manager for Retail Customer Care Learning and Coaching to enhance the capabilities of retail customer care teams. You'll collaborate with leadership to design innovative development programs. This role requires experience in coaching and training.
You have a strong background in learning and development, with experience in coaching or training roles that have equipped you to elevate team performance. You understand the importance of continuous learning and have a knack for identifying development needs within teams. Your ability to collaborate effectively with cross-functional teams and senior leadership is essential, as you will work closely with various stakeholders to achieve business goals. You thrive in environments that require creativity and innovation, and you are committed to fostering a culture of growth and excellence.
A coaching or training qualification is preferred, but equivalent practical experience will also be considered. Familiarity with Apple's ecosystem is highly desirable, as it will enable you to design learning solutions that resonate with the company's values and customer experience goals.
In this pivotal role, you will champion a culture of continuous learning and growth within the retail customer care teams. You will assess learning needs and performance gaps, proactively identifying opportunities for development and translating them into creative, data-driven learning solutions. Your responsibilities will include designing and delivering impactful learning programs that empower employees to provide exceptional customer experiences. You will collaborate cross-functionally with quality, regional, and worldwide Learning & Development teams, as well as Retail Customer Care leadership, to enhance the overall customer experience. Your role will be instrumental in shaping the future capabilities of the teams, ensuring they are always ready for what's next.
At Apple, we believe in hard work and a fun environment that fosters creativity and innovation. You will be part of a diverse team that values different perspectives and approaches to problem-solving. We encourage you to apply even if your experience doesn't match every requirement, as we value curiosity and a growth mindset. Join us in making a big impact with our customers through exceptional learning and coaching initiatives.
Apply now or save it for later. Get alerts for similar jobs at Apple.
