Customer Success Associate

Who you are

You are a proactive individual with a passion for customer success and a desire to help clients maximize their use of technology. You thrive in a collaborative environment and enjoy working cross-functionally with teams such as Sales, Support, and Product. Your strong communication skills enable you to build lasting relationships with customers, ensuring they receive the best possible experience with Samsara's solutions. You are eager to learn about the fleet and business models of our customers, allowing you to provide tailored advice and support.

Desirable

Experience in customer-facing roles or a background in technology would be beneficial, but we encourage you to apply even if your experience doesn't match every requirement. A willingness to learn and adapt is key to success in this role.

What you'll do

As a Customer Success Associate at Samsara, you will take on the responsibility of guiding customers after the implementation phase, ensuring they understand how to leverage our platform effectively. You will work closely with customers to learn about their specific needs and provide tailored recommendations for optimizing their use of our solutions. Your role will involve collaborating with various internal teams to address customer inquiries and facilitate a seamless experience.

You will also be responsible for monitoring customer engagement and satisfaction, proactively identifying opportunities for improvement and growth. By becoming a trusted partner to our customers, you will help them achieve their operational goals and drive long-term success with Samsara's products.

What we offer

Samsara provides a dynamic work environment where you can grow your career while making a meaningful impact on our customers' operations. We offer competitive compensation and benefits, along with opportunities for professional development. Join us in shaping the future of physical operations and be part of a team that values innovation and collaboration.